Your orders, after the payment is completed 3 working days at the latest will be shipped within. This period may be longer for specially designed products. You can find detailed information in the product description.
In extraordinary situations such as strikes, lockouts, natural disasters, riots, popular movements, nuclear risk and danger, war, invasion, revolution, civil war, sabotage and fire and arising from the buyer (absence at the address, absence of a delivery authority, the recipient has moved from the address, etc.), delivery time and conditions may vary.
By presenting a picture ID of your order, you can receive it from the cargo officer against signature.
When your order is delivered, you should open your package and check the product in company with the shipping authority. It is very important to do this, especially with crushed, torn, opened or wet packs. In an unexpected situation, if you encounter a problematic product, you must not receive the package and make a report to the cargo authority and ensure that it is returned to us by the cargo company.
If you are not present at the address you specified at the time of delivery, your order will be delivered to the person at the delivery address after checking his pictorial identity and getting his signature.
If no one is found at the address at the time of delivery, the cargo company officer will leave you a notice containing the phone number of the cargo company. The address where the news note is left is not returned, in this case, the customer must take the cargo from the branch.
** Since evening dresses are single-use products, no returns are accepted except for defective products. If you are informed within 24 hours of the delivery of the product to you, a product exchange can be made. Shipping fee is borne by the buyer.
Keep track of the date you receive the products you think are a manufacturing error or other problem and you want to return
You can return your return free of charge with the courier company we work with. We work If the product is returned with any other cargo company other than the cargo company, the shipping fee will be covered by the sender, if the shipping fee is not covered by the sender and the product is returned by another cargo company other than the counterpayment, Modazehrada.com does not accept the cargo or pay the shipping fee for the product. will be entitled to deduct from the refund fee.
After submitting your shipment, you may be asked to share the shipping code, if required. Please keep the shipping number.
You can return your order within 3 working days from the date you receive it. You can contact our support department about your return and send your product back with the invoice to the courier company. Upon receipt of your request, we will consider it and an information email will be sent to you.
You must make sure that you return the product you will return in full, with the original invoice, the package undamaged, unused, undamaged as a result of usage error, including the order number and the correct address of Modazehrada.com.
The box, packaging, and standard accessories, if any, of the product must be included in the package you returned to us in a complete and undamaged form. Return of products whose original packaging is damaged, destroyed, damaged due to use in any way.
After we receive your refund:
An information e-mail will be sent to you and when your return is approved, the product price will be returned to your credit card or bank account within 10 working days, which is the legal period.. This period starts with the delivery of the product you returned. (It is mandatory as per the General Communiqué of the Tax Procedure Law No. 385). The period of reflection of your refund on your statement varies depending on your bank. If there is a delay in the reflection of your refund on your credit card, you can get detailed information from your bank with the Return Process Number included in the information e-mail we send you.
You can change your order within 3 working days from the date you receive it. You can contact our support department about your change process and give information and send your product with the invoice. You can send it back with a paid company. Upon receipt of your request, we will consider it and an information email will be sent to you.