FAQ

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To choose the right Size, we recommend checking the “Size Chart” on the product page. 🌸

You can measure your bust, waist, and hips with a measuring tape and compare them with the measurements in the Size Chart.

📌 The fit may vary for each product ✨ Fit information: Be sure to consider the terms “true to size,” “slim fit,” or “relaxed fit” specified in the product description.

If you are unsure about the Size, you can review the measurement and fit information on the product page or contact our customer service team for assistance. 💕

Add the product you want to buy to your cart, after completing your shopping, go to your cart and click "Proceed to Payment" and fill in your personal information. Your order will be completed after you make your payment.

You can pay by credit card or bank transfer.

If you need help, you can contact us via our WhatsApp line.

+90 501 097 52 66

Shipping fees are calculated automatically based on the cart value and displayed to you during checkout. 

Our website operates in Dollar currency. You can choose your currency from the options. But this is for informational purposes only. When making payments, your bank processes your local currency.

Useful Information About International Orders

We do not have a RETURN or EXCHANGE policy for international orders due to HIGH SHIPPING and CUSTOMS costs. You are kindly requested to take this into consideration when placing your order.

Refunds and cancellations cannot be made for your orders that have been shipped out.

If you have a discount code defined, there is a special input field on the payment page where you can use this code.

Once your order has been confirmed, you will receive a confirmation email from us. Alternatively, if you are a registered user, you can check the status of your order in the "My Account" section.

Delivery time depends on your country and our shipping/freight services. Generally, shipments to European countries take 3-5 business days, to the USA and Canada 3-7 business days, and to the rest of the world 7-10 business days.

Taxes, customs duties, and tariffs are applied in accordance with the laws of your country. This is a matter between you and your country's laws, and our company bears no responsibility.

You can review our discount plans for B2B and B2C and contact us.

If you do not use a credit card, you can make a bank transfer.

ACCOUNT INFORMATION

  Account Name: MODA ZEHRADA GİYİM TEKSTİL İÇ VE DIŞ TİCARET SANAYİ LİMİTED ŞİRKETİ

  ADDRESS: Bahçelievler Mah. 50. Cad. No: 14/A 66700 Sorgun/YOZGAT, TÜRKİYE

  Bank Name: Ziraat Bankası

  Swift / BIC Code: TCZBTR2AXXX

  IBAN (TRY): TR73 0001 0003 2297 5747 2250 01

  IBAN (USD): TR46 0001 0003 2297 5747 2250 02

  IBAN (EUR): TR19 0001 0003 2297 5747 2250 03

  IBAN (POUND): TR8900 0100 0322 9757 4722 5004

IBAN (AUD): TR62 0001 0003 2297 5747 2250 05

IBAN (CAD): TR35 0001 0003 2297 5747 2250 06

 IBAN (CHF): TR08 0001 0003 2297 5747 2250 07

We wish you happy shopping.

Preferably, a steam tailor's iron is recommended, but if you can do it at home, it is recommended to use the lowest heat setting for the iron. In addition, when ironing on the fabric, it would be a good choice to place an ironing cloth or a clean white fabric in between instead of direct contact with the iron. Hanging the dress is one of the best methods for storing it.

We recommend dry cleaning for the cleaning of our evening dresses.