Delivery and Returns & Exchange

24 hours after the payment is completed your orders will be shipped. This period may be longer for specially designed products. You can find detailed information in the product description.

In extraordinary situations such as strikes, lockouts, natural disasters, uprisings, public movements, nuclear risk and danger, war, invasion, revolution, civil war, sabotage and fire situations and arising from the buyer (not being at the address, lack of an authority to take delivery, the buyer has moved from the address, etc.) delivery time and conditions may vary.

You can receive your order from the cargo officer against signature by presenting a picture ID.

When your order is delivered, you should open your package and check the product with the cargo officer. It is very important to do this, especially with crushed, torn, opened or wet packages. In an unexpected situation, if you encounter a problem product, you should not take delivery of the package, and keep a record with the cargo authority and ensure that it is returned to us by the cargo company.

If you are not present at the address you specified at the time of delivery, your order will be delivered to the person at the delivery address after its picture ID is checked and its signature is received.

If no one is found at the address at the time of delivery, the courier company officer will leave you a message with the phone number of the courier company. The address left in the notice is not called again, in this case, the customer must pick up the cargo from the branch. 
 

Return rules:

International orders cannot be returned or exchanged due to shipping costs and customs duties.
Please take this into account when purchasing.
Since our products, sold under ModaZehrada terms, are in the special design category and disposable, returns are not accepted.

Exchange rules:

International orders cannot be returned or exchanged due to shipping costs and customs duties.
Please take this into account when purchasing.
Since our products, sold under ModaZehrada terms, are in the special design category and disposable, exchanges are not accepted.