Frequently Asked Questions

1. Do I need to create an account to shop from you?

You do not have to open an account to shop. However, if you create an account, you can easily make your next purchases without entering your information.

2. How can I create an account?

modazehrada.com > My Account > Create an Account > Fill in Your Personal Information > SIGN UP

3. How can I place an order?

Add the product you want to buy to your cart, after completing your shopping, go to your cart and click "Proceed to Payment" and fill in your personal information. Your order will be completed after you make your payment.

4. How do I pay for my orders?

You can pay by credit card or bank transfer.

If you need help, you can contact us via our WhatsApp line.

+90 501 097 52 66

5. How much will my shipping fee be?

The shipping fee is automatically calculated based on the basket value and reflected to you during payment.

6. In which currency can I pay in?

Our website operates in Dollar currency. You can choose your currency from the options. But this is for informational purposes only. When making payments, your bank processes your local currency.

7. Can I change or cancel my order?

Useful Information About International Orders


We do not have a RETURN or EXCHANGE policy for international orders due to HIGH SHIPPING and CUSTOMS costs. You are kindly requested to take this into consideration when placing your order.

Refunds and cancellations cannot be made for your orders that have been shipped out.


8. I have a discount code, how can I use it?

If you have a discount code defined, there is a special input field on the payment page where you can use this code.

9. How will I know if my order has been confirmed?

Once your order has been confirmed, you will receive a confirmation email from us. Alternatively, if you are a registered user, you can check the status of your order in the "My Account" section.

10. How long will it take to receive my order?

The transportation of the cargo depends on the country you are in and our cargo/transportation services. Usually shipments take 3-5 business days to European Country, 3-7 business days to USA and Canada, and 7-10 business days to the rest of the world.

11. TAX, CUSTOMS AND TARIFF etc. Do I have to pay?

Taxes, customs and tariffs are imposed in accordance with the laws of the country you are in. This situation is between you and the laws of your country, our company has no responsibility.

12. Is there a price difference between B2B and B2C Customers?

You can review our discount plans for B2B and B2C and contact us.

13. If I don't have a Credit Card or don't want to use it, how can I pay?

If you do not use a credit card, you can make a transfer via bank.



  ADDRESS: Bahçelievler Mah. 50th St. No: 14/A 66700 Sorgun/YOZGAT, TÜRKİYE

  Name of the Bank: Ziraat Bankası

  Swift / BIC Code: TCZBTR2AXXX

  IBAN (TRY): TR73 0001 0003 2297 5747 2250 01

  IBAN (USD): TR46 0001 0003 2297 5747 2250 02

  IBAN (EUR): TR19 0001 0003 2297 5747 2250 03

  IBAN (POUND): TR89 0001 0003 2297 5747 2250 04

We wish you pleasant shopping.